How to communicate with the client in the chat?

Content:1. Sales scripts: should you use them?2. Beware of automatic replies and stock answers3. Can chatbots replace humans?4. Get to know your customers5. You need to be proactive6. Remember to develop your company language As you may already know, live chat customer service has turned into one of the best ways to communicate with customers […]

Categories: General

How to increase sales using online customer service

Content:1. Optimize your customer service channels2. Follow up and request feedback3. Be available on mobile4. Go omnichannel The online market offers one of the most competitive scenarios and is constantly growing and evolving. To achieve success, you must be willing to walk the extra mile to win customers and hold your ground against competitors within […]

Categories: General

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