Support
Please fill the form below in case questions or troubles with LOGASTER.
Frequently Asked Questions
Products
How to create products with the desired logo?
It’s very easy! Just follow these step by step instructions.
What is the difference between logos “For screen” and “For print and screen”?
Logo “For screen” contains only raster files (PNG, JPEG). Logo “For print and screen” contains not only raster, but also vector files and optimized versions of the logo for social networks (VK, Facebook, Twitter, Google+).
What can I use my logo files for?
Logo “For screen” is intended for sites, banners and social networks, but not for printing because you’ll lose the quality. If you want to print business cards, booklets, signboards etc, logo “For print and screen” will be the best option.
What format of files will I receive after payment?
You’ll receive high-quality files for internet and printing. You will be able to download the logo in PDF, SVG, JPEG, PNG, business card and envelope in PDF and PNG, blank in PDF, PNG and DOCX, favicon in ICO and PNG. You can find the list of available formats on our price page.
Where can I find samples of products which I’ll receive after payment?
Download a sample of the
logo,
business card,
envelope,
blank and
favicon to ensure the quality of our products.
I’ve created a logo but haven’t saved it. What should I do?
Try to remember what was depicted on the logo and create a new logo using icon search. More details here.
How to get business card mockups which I can trim?
You need to download a 94x54 mm business card which has 2 mm indents on the sides for trimming.
How to get business card mockups in Corel and AI?
We offer business cards in PDF. Corel and Adobe Illustrator work perfectly fine with this format. As an alternative, we can provide you with a business card in EPS. Just write us.
Payment
How to buy a logo?
Go to logo page, click Download logo and choose one of the options (“For screen” or “For print and screen”). Then enter your payment information and pay. Read more detailed instructions here.
What is the minimum cost of the logo?
Small logo for a site is free. Bigger logos without watermarks cost $9.99 and more.
How to buy BrandKit?
Go to the created logo’s page and click Buy. Then enter your payment information and pay. Read more detailed instructions here.
How to pay for all of the items at once?
To do this, you need to get BrandKit. After the purchase, you can download a logo, business card, envelope, blank and favicon. The instructions are here.
What kind of payment can I use?
You can pay with credit card (Visa, MasterCard, American Express) and PayPal.
How to get BrandKit with the necessary designs?
Designs you see on the products page are just samples. You can download your own designs and, if necessary, existing samples after payment. More details here.
Can I get an invoice for payment?
Unfortunately, we don’t provide the invoice. The process of payment is the same for both individuals and legal entities.
What currency is your price quoted in?
You can choose any currency on our payment page. It will be automatically converted into US dollars. See par. 5 in the article.
After the payment
How long should I wait to get my items?
Payment processing takes minutes. In rare cases, you’ll have to wait 5-10 minutes.
How to download items after payment?
Go to the item page, click Download and activate the items. Then you can download the files. Read more here.
Can I edit the design for free after payment?
Yes! You can edit design and download files without additional payment.
What size logos can I download?
Logo “For screen 1024px” is available in sizes from 75px to 1024px.
Logo “For screen 5000px” is 5000px.
Logo “For print and screen” contains all of the previous sizes as well as vector files PDF and SVG, which can be enlarged to any size without quality loss.
Logo “For screen 5000px” is 5000px.
Logo “For print and screen” contains all of the previous sizes as well as vector files PDF and SVG, which can be enlarged to any size without quality loss.
How to get a logo on transparent background?
Download the logo in PNG and choose the files with the word “transparent” in their names. Read more here.
How to get your invoice after payment?
In Billing history of your account you should find the transaction ID of your order and click on it. Then you will be able to download the invoice. Read more information here.
File editing
How to edit color, font, and text of the logo or any other item?
To change the design, click the pencil icon on the item page. Read more here.
How to change logo’s background?
Unfortunately, it’s not possible for now. However, you can do it yourself after you download the logo. Read more here.
Can I upload my own logo, icon or font?
Currently there is no such option.
Can I add two or more icons to the logo?
No, but you can do it yourself after you download the logo.
How to get white logo on a transparent background?
You should duplicate the logo and make all its elements white. Then download the logo in PNG format. Read more information here.
Other
How to delete my account?
Write us and we will delete your account and all your data (logos, business cards, envelopes, blanks and favicons) irrecoverably.
How to find your address or phone number?
Unfortunately, we can’t provide phone support. Write us and we’ll try to respond in detail as soon as possible.
Can I register a trademark?
Yes, you can. You will get the derivative copyright on the created logo. However, we cannot guarantee that others won’t have a similar icon. Read more here.
Do you print business cards?
We don’t provide such service yet. We create business card mockups and you can take them to your local printer.
Do you offer custom logo design?
We don’t design or finalize the logos. You can use our logo creating service – just choose a category and search for icons by applying tags to them.
The page doesn’t load while creating/editing items. What should I do?
Send us a page screenshot and the name of your OS and browser. We will try to solve the problem as soon as possible!
The font of the logo after download differs from the one on the website. Why is that?
The font is different just because it’s not installed in the library of your operation system. Therefore, the program replaces it by any other available font. Read how to fix it here.